We approach every project and client interaction with the “partner” mentality, forming strong relationships, and working with clients to bring their perfect vision to reality.
Steven Pelletier
Strategy & Operations Specialist
As a key member of the Strategy & Operations team, Steven leans on his years of hospitality experience to help clients achieve their visions of operational success. His keen eye for front of house service excellence and back of house systems, combined with his marketing know-how and creative genius (yes, he’s an artist!) allow him to guide clients to create custom infrastructures and standards to support a successful hospitality business.
Steven’s professional highlights include the W Hotel, where he helped the property earn prominence as a nightlife destination; Trillium Brewing Company during its rise to a top-rated brewery in the world; and alongside James Beard Award nominee Philip Tang for the opening of a new Asian gastropub. A graduate of Newbury College’s hotel restaurant and service management program, Steven has worked in establishments that span the industry, from a luxury private sports club to a Mexican tequila bar, giving him a unique perspective on what’s possible in the world of hospitality.