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Video: COVID-19 and Beyond - A View from the Taproom

In the second episode of the RealConversations video series, Ed Doyle, president of RealFood, talks with Night Shift Brewing co-founder and president, Rob Burns. They discuss the challenges that COVID-19 has brought to the forefront of the restaurant industry and how to move forward to design, build, and deliver extraordinary hospitality experiences.

In this video, a brewery and taproom operator offers insights on:

- Providing a great guest experience for a more cautious consumer
- How much “talk” will be part of the new hospitality experience
- Building fan affection with raw, user-generated digital content
- The doorstep as a new touchpoint in a social-distancing environment
- Supporting the next generation of restauranteurs and entrepreneurs

For more videos, visit our Insights page.